Privacy and Data Policy
This Privacy Policy explains how Ahti Games collects, uses, stores and protects personal information when you create an account, play games or otherwise use our services in Canada. We respect your privacy and aim to be clear about what we collect, why we collect it and how you can control it.
Types of data we collect
Personal data
When you register or verify your account we collect personal data such as your name, date of birth, address, email, phone number and identity documents for verification purposes. We also process payment details and KYC information necessary to manage your account and payments.
Technical data
We collect device and connection data including IP address, browser and device type, operating system, cookie identifiers and location data derived from your IP. This helps us secure accounts, prevent fraud and deliver a reliable mobile and web experience.
Transactional data
Transactional records include deposits, withdrawals, game activity, bet history and support interactions. We retain this information to administer your account, resolve disputes, comply with legal obligations and keep a complete activity record.
How we use your information
We use data to operate and improve our services, process deposits and withdrawals, verify identity, detect and prevent fraud, respond to support requests and communicate about your account. Aggregated or anonymized data may be used for analytics and service improvement. We do not use personal data for purposes outside those you would reasonably expect without your consent.
Data protection practices
We protect information using industry-standard technical and organizational measures, including encryption in transit, secure access controls and regular security reviews. Access to personal data is limited to authorized staff and service providers who need it to perform their duties. We store data only as long as required for operational, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, tailor content and measure site performance. You can control cookie settings through your browser; however, disabling certain cookies may affect site functionality. Third-party analytics and advertising partners may also place cookies as described in our cookie notice.
User rights
You have rights to access, correct and request deletion of personal information, subject to legal or operational limits. You can also object to or restrict certain processing. To exercise these rights, contact our privacy team at [email protected]. We will respond within a reasonable timeframe and explain any limits to your request.
Access, correction and deletion
To review or update account details, log in and change your profile information where available. For document updates, or to request erasure, contact [email protected]. Some data must be retained to comply with legal, tax or anti-fraud obligations even after account closure.
Information sharing and third parties
We share information with payment processors, identity verification providers, game suppliers, IT and hosting partners, and law enforcement when required. All partners are contractually bound to protect personal data and use it only for permitted purposes. We may also disclose information to enforce our terms or to respond to legal requests.
Privacy policy updates
We may update this policy over time. Material changes will be published on this page and, where appropriate, notified to you by email or in your account. Continued use of our services after changes indicates acceptance of the updated policy.
For privacy enquiries, please contact [email protected]. AhtiGames is committed to handling your data responsibly and transparently.